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Privacy Policy

CoinFlip Privacy Policy


CONSENT to Photograph:  in addition to agreeing to the terms of the Privacy Policy set forth below, by using proceeding to use CoinFlip’s services, you consent to your photograph being taken at the CoinFlip kiosks as part of the Company’s know your customer (KYC) procedure.

This CoinFlip Privacy Policy applies to personal information collected through our website, located at (the “Site”), any mobile application ( “App”), or through our cryptocurrency kiosks owned or operated by CoinFlip South Africa (Pty) Ltd and its affiliated companies (collectively, “Company”) that post a link to or include this Privacy Policy (collectively, the Site, the App and cryptocurrency kiosks are the “Services”). This Privacy Policy describes our data practices regarding personal information we collect with regard to the Services and offline, which we may combine with online data. This Privacy Policy also describes your data protection rights, including your right to object to some data practices regarding personal information. This Privacy Policy does not apply to any personal information collected by third party websites or apps not operated by Company.

Please note that certain features or services discussed in this Privacy Policy may not be offered at any particular time. By accessing, visiting, using, submitting information to, or otherwise interacting with the Services, you are consenting to our use of your personal information in accordance with this Privacy Policy. Further, your access to and use of the Services is subject to the Company’s Terms of Service located at If you do not agree to the terms of this Privacy Policy and the applicable Terms of Service, you may not be able to use the Services and please do not provide personal information to us.

Table of Contents

·        Information Company Collects About You

·        How We Use Your Personal Information

·        How We Share Information

·        Social Media

·        User Submissions

·        Third Party Content and Links

·        Data Security

·        Data Retention

·        Your Choices

·        General Audience Site

·        Changes to This Privacy Policy

·        Do Not Track and Global Privacy Control Signals

·        Contact Us

·        Prevailing Language

Information Company Collects About You

We may collect personal information from you directly, automatically when you visit the Services, and sometimes from third parties.

We use the term “personal information” to mean any information that could be used to identify you, including “personal data” such as but not limited to your contact information (name, address, email address, phone number), demographic information (birth date) login information (wallet address, password), financial information (credit or debit card number through a third party payment provider, shipping/billing data, and transaction history). We will also treat additional information, including IP addresses and cookie identifiers, as “personal information” or “personal data” where required by applicable law. Note that we may de-identify or pseudonymize personal information so that it is non-personal, such as aggregating or converting it to a code, sometimes using a function commonly known as “hash”. We maintain and use de-identified data without attempting to re-identify it, except where permitted by applicable law, such as to determine whether our de-identification processes satisfy legal requirements. We will treat de-identified or pseudonymized information as non-personal to the fullest extent allowed by applicable law. If we combine non-personal information with personal information, then we will treat the combined information as personal information under this Privacy Policy.

Personal Information You Provide

When you interact with our Services, we collect personal information that you choose to share with us. The personal information that we collect can vary depending on which Service you utilize:

·        When you interact with one of our cryptocurrency kiosks, we collect your name, phone number, and a picture of you for all transactions. Depending on the amount of the proposed transaction, we may collect additional personal information about you for identity verification, fraud prevention, and other internal business purposes, such as a selfie image which may be collected using facial recognition software (when you opt-in to collection of biometric data), in accordance with any applicable laws, your government ID/driver’s license, Social Security number, source of funds, and a second form of ID. You will be asked to provide additional verifying personal information depending on the size of the transaction. If you apply to host a cryptocurrency kiosk in your business, we ask you to provide personal information such as your name and phone number, as well as information about your store.

·        When you interact with the Company order desk, CoinFlip Preferred, we collect your name, phone number, and a picture of you, which may be collected using facial recognition software (when you opt-in to collection of biometric data), in accordance with any applicable laws. Depending on the amount of the proposed transaction, we may collect additional personal information about you, such as a selfie image, your government ID/driver’s license, Social Security number, source of funds, and a second form of ID. You will be prompted for such personal information depending on the size of the transaction

·        When you choose to onboard as a counterparty through our Services for cryptocurrency trading services, you are required to provide us with your full name, email address, gender, residential address, birth date, phone number, country of residence and nationality, employment information and status, national and governmental identification information, and financial and banking details, including any joint account holders and people appointed to act on your behalf. Company uses this information to undertake anti-money laundering and fraud prevention activities. If you do not provide personal information that we tell you is mandatory, we may not be able to onboard you or provide you with certain services or features. If you give us personal information about other people (such as joint account holders), you If you disclose any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. Once you have been onboarded as a counterparty, Company will continue to use this information as necessary to effect transactions with you. We also obtain data about you from other sources, including identity verification services, fraud prevention agencies, websites and other publicly accessible information about you. We will also receive data you submit to us through third-party websites.

·        When you contact us through the Services, or through our accounts on third party social media websites, with a question, a comment, or to sign up to receive communications about Company and its products and services from us, you will be asked to provide your name and email address. You can ask us to stop or start sending you such marketing messages at any time by following the instructions in the marketing messages you receive (e.g. following an “Unsubscribe” link in an email or texting “STOP” to stop marketing text messages) or otherwise by writing, electronic messaging or calling us.

·        When you comment on one of our blogs, you may be asked to provide name and email address, and username information.

We have structured our Services so that, as a casual site visitor, you may visit the Services and review selected information without registering. However, if you wish to use certain Services, you may be asked to create an account, which will require you to provide certain additional personal information. Similarly, you will be asked to provide certain additional personal information if you wish to contact us through the Services.

Automatically-Collected Information

Even if you do not register for an account on the Services or otherwise provide information directly to us, we may collect certain information automatically when you visit the Services. For example, we may automatically receive and record in our system the following information:

·        your internet protocol (IP) address or other unique identifier for any computer, mobile phone, or other device you use to access the Services;

·        your time zone, and location;

·        referrer addresses or advertisement;

·        the type and version of your web browser;

·        device identifiers including mobile advertising identifiers;

·        your operating system, hardware model, and browser; and

·        areas within the Services that you visit and the content you interact with.

We also record page views (hit counts) and other general statistical and tracking information. We use this data to help us administer and operate our Services, to better understand how our users access and interact with the Services, and for security and monitoring purposes. We may also collect information to meet our regulatory obligations; for example, we may identify your IP address in order to ascertain and verify your residency status.

We may send email messages that use a “click-through URL” linked to content on our Services. When you click one of these URLs, you pass through our web server before arriving at the destination web page. We track this click-through data to help determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, simply do not click text or graphic links in the email.

Cookies, Pixel Tags, and Similar Technologies

Cookies. The Services use a technology called “cookies.” A cookie is a small amount of data, often including a unique identifier, which is sent to your browser from a website’s computers and stored on your computer’s hard drive. These technologies are able to store a unique identifier for a device to allow a certain Internet site to recognize the device whenever the device is used to visit the site. These technologies may be used for many purposes by us and our third-party service providers, such as automatically collecting usage Information, enabling features, remembering your preferences, and providing you with targeted advertising elsewhere online. If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. You can find more information about cookies and how they work at

Pixel Tags. We may also use so-called “pixel tags” – small graphic images (also known as “tracer tags,” “web beacons,” or “single-pixel images”) – to tell us what parts of our Services have been visited or to measure the effectiveness of marketing campaigns on our Site. In contrast to cookies, which are stored on a user’s computer hard drive, pixel tags are embedded invisibly on our Site. Pixel tags inform us whether emails have been opened, to help ensure that our messages are of interest to our users. We may tie the information gathered by pixel tags to our users’ personal information, in which case it will be subject to the terms of this Privacy Policy.

In particular, the Services use:

·        Google Analytics, an analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Site. The information generated by the cookie about your use of the Services will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of the Services, compiling reports on Services activity for operators and providing other services relating to Services activity and internet usage, including tracking which pages of our Services you visit so we can optimize your experience with our Site. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. We have implemented the IP anonymization feature in Google Analytics which anonymizes your IP address to protect individual privacy. You can opt-out from the collection of this information by Google by downloading and installing a browser plug-in at For more information on Google Analytics privacy practices, read here and, for information on Google Analytics cookies expiration, read here.

·        Third party advertising cookies and pixels. The ads appearing on this Site, if any, may be delivered to users by third-party network advertisers, ad agencies, analytics service providers, and other vendors to provide us with information regarding use of and traffic (including without limitation the pages viewed and the actions users take when visiting) and the effectiveness of our advertisements. These third parties may set and access their own tracking technologies on your device (including without limitation cookies and web beacons) and may otherwise collect or have access to information about you (such as device identifier). Some of these parties may collect personal information over time when you visit the Services or other online websites and services. Cookies and web beacons, including without limitation those set by third-party network advertisers, may be used to (among other things): target advertisements, prevent you from seeing the same advertisements too many times, and conduct research regarding the usefulness of certain advertisements to you. We may share certain information such as device identifiers, hashed information, records of transactions you conduct on our Services or offline, and other types of de-identified or pseudonymized information with third-party advertising companies, analytics providers, and other vendors for advertising and analytics purposes. In addition, we and our third-party service providers may use this information to perform matching with third-party cookies in order to provide targeted online marketing. You may find more information on what cookies and similar technologies have been set and how to manage and delete them at For more information on advertising cookies, please also consult the Network Advertising Initiative’s online resources at If you do not want Twitter specifically to show you interest-based advertising on and off Twitter, you can visit your Twitter settings under Personalization and data, or visit the Digital Advertising Alliance’s consumer choice tool at If you do not want Facebook to show you interest-based advertising, you can visit Facebook settings under Your Ad Preferences on Facebook. For mobile apps, you may be able to limit certain advertising practices using the settings on your phone, tablet or other mobile device. You may also download the AppChoices app at to opt out of the delivery of interest-based advertisements in participating mobile apps. Certain states provide additional rights. Please see our sections for residents below for additional rights you may have.

Please note opting out through these mechanisms does not opt you out of being served advertising. You will continue to receive non-targeted advertisements while online.

Chat Boxes

When you participate in our Chat feature, we can record and use your communications and the information you provide in order to assist you during the Chat session, to improve our products and services, and for marketing purposes.

Location Data.

We may collect your location information through our mobile applications by capturing the location (e.g., latitude/longitude) of your mobile device. If you have given the app permission to access your location at any time, we may collect your device’s location even if you are not using the Service and store your location history. If you want to opt-out of the collection of your location data, please adjust your settings in your mobile device to restrict the app’s access to your location data. Geolocation data may be used to enhance the Services, for example to offer additional functionality and information regarding your location in connection with the location of Company properties.

How We Use Your Personal Information

We use your personal information for the following business purposes:

·        to process transactions that you have authorized us to make, including to fulfill and recover your orders such as to process your financial information and payment methods to complete your transactions;

·        to facilitate your activities with respect to our Services and to allow you to participate in the features of the Services we offer, including to register your account;

·        to customize and optimize the Services for you;

·        to contact you regarding administrative issues, such as questions about your specific request, or otherwise respond to your comments, questions, feedback or requests;

·        to verify and authenticate your identity, to help us ensure that the individuals who use the Services are who they claim to be;

·        for internal business purposes, such as to verify your identity, to prevent, detect, mitigate, and investigate fraud, security breaches, and potentially prohibited or illegal activities, including, for example, activities prohibited by the Anti-Money Laundering Act, and to protect ourselves and you from people violating our terms, or otherwise to protect our or third-party rights or interests, which may include sharing information with other companies, lawyers, courts, or other government entities;

·        to personalize your experience and tailor content we display to you, such as advertising, recommendations, promotions, and offers we display to you, both on the Services and elsewhere online;

·        to help us operate the Services, including to improve the Service which may include tracking traffic, usage, trends, and navigation patterns relating to your activities;

·        to deliver notices regarding your account, the services, content, features, or products you use or request, including to provide you with information concerning changes to the Services which may affect your account and/or your use of the Services – or in our discretion, changes to our policies;

·        to send you information we believe is relevant to you, such as news, bulletins, marketing materials, or other information, about us or third party partners;

·        to enforce this Privacy Policy and our Terms of Use;

·        to respond to subpoenas, court orders, or legal process – or to establish or exercise our legal rights or defend against legal claims;

·        to conduct user surveys and questionnaires;

·        to comply with obligations under Applicable Law; and

·        in any other way described to you when you provide the information, or otherwise with your prior consent.

We use aggregated/de-identified information to analyze the effectiveness of the Services, to improve our Services, and for other similar purposes. In addition, from time to time, we may undertake or commission statistical and other summary analyses of the general behavior and characteristics of users participating in our Services and the characteristics of visitors at the Services, and may share aggregated/de-identified information with third parties, including advertisers. We may collect aggregated/de-identified information through features of the software that supports our Services, through cookies, and through other means described in this Privacy Policy.

How We Share Information

We may share non-personal information that we collect, such as usage information, aggregate user statistics, and hashed or otherwise de-identified or pseudonymized information (including email addresses), and/or analyses derived from such information, with third parties in our discretion and as permitted by law, including for targeted advertising purposes. We may share personal information as disclosed when you provide it, when we have your consent to do so if required in terms of Applicable Law, as described elsewhere in this Privacy Policy, and in the following circumstances:

Service Providers. To assist us in running our business and to perform certain services and functions, your personal information may be disclosed, stored, and/or transferred (or otherwise made available) to third-party providers of services such as identification and background checks, cloud-based information hosting and maintenance, website hosting, record keeping, payment processing, transfer agent, email communication and customer support services, analytics, marketing, and advertising service providers, and to exchanges, trading platforms, and financial institutions. For example, we use Facebook and Instagram to track visits to the Services. These examples are not exhaustive and we may use other vendors over time as well to help us run our business and provide services to you.

Affiliates. We may share certain personal information with our affiliates, meaning an entity that controls, is controlled by, or is under common control with any other entity of Company. For example, the entities that run Company’s cryptocurrency kiosk business, GPD Holdings LLC and CoinFlip Canada Inc. , may share personal information with the entity that runs Company’s OTC trading business, CF Preferred LLC. Our affiliates may use the personal information we share in a manner consistent with this Privacy Policy, including for business, operational, and marketing purposes.

For Legal and Compliance Reasons. We and our service providers may share your personal information to the extent we reasonably believe we are required to do so by law or to comply with legal or regulatory requirements, such as a warrant, subpoena, or other court order, or to protect against fraud, illegal activity, or as otherwise required or permitted by applicable domestic or international laws or legal processes. Your personal information may also be disclosed where necessary for the establishment, exercise, or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property, or to otherwise protect the rights, property, safety, or security of Company, users of the Services, and others. We may also use device identifiers, such as IP addresses, to identify users in cooperation with copyright owners, Internet service providers, website service providers, and/or law enforcement agencies, in our discretion and in accordance with applicable laws.

Sweepstakes, Contests, Promotions. We may offer sweepstakes, contests or other promotions (any, a "Promotion"), that may require registration. By participating in a Promotion, you are agreeing to the provisions, conditions, or official rules that govern that Promotion, which may contain specific requirements of you (including, without limitation and except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness or other indicia of persona in advertising or marketing materials). If you choose to enter a Promotion, personal information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, as required by law or permitted by the Promotion's terms or official rules (such as on a winners list).

In Connection with a Corporate Transaction. Your personal information may be provided to third parties in connection with a business transaction, including a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Company or as part of a corporate reorganization, or stock or asset sale, or other change in corporate control, including for the purpose of determining whether to proceed or continue with such transaction or business relationship. Your personal information may also be one of the transferred assets as part of the transaction or bankruptcy. We may also share your personal information in the diligence process or to otherwise facilitate any such transaction, and with individuals assisting in the transaction or in connection with a bankruptcy.

For Safety & Security. We may reveal your personal information to third parties, including law enforcement agencies, in order to protect the safety and security of our users or of any third party.

Social Media

We may offer you the opportunity to interact with and engage with our content on or through third-party social networking websites, plug-ins and applications, for example “liking” or “sharing” content from the Services, posting your social media posts to the Services, including a hashtag associated with us in your social media post, or creating an account or registering with the Services using existing login information from a third-party platform (“Social Media Features”). When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture and gender) to deliver the content or as part of the operation of the Services, plug-in or application. If others give us access to their profile, page, or other content on a third-party platform, we may also receive information about you if it is accessible through that content.

Also, both we and the third party may have access to certain information about you and your use of the Services and the third-party service. These third-party companies may collect information about your visit to our Services through the Social Media Features we have integrated into the Services. Note that through the Social Media Features, these third-party companies may be able to collect certain information about your visits to the Services regardless of whether or not you affirmatively interact with the Social Media Features and whether or not you are logged into (or have) an account with the third-party platform. The information we collect in connection with Social Media Features is subject to this Privacy Policy; the information the third-party platform collects is subject to the third party’s privacy practices (including whether the third-party shares information with us, the types of information shared, and your choices about what is visible to others on the third-party platform).

If you use Social Media Features, your interaction and personal information may be publicly disclosed on the Services and on the third-party platform. Your use of Social Media Features is subject to our Terms of Use.

User Submissions

We may offer areas where you can choose to interact with others and/or to post or submit content. Note that anything you choose to disclose in such a forum is public. It may be viewed, collected, and used by others and the protections of this Privacy Policy will not apply. Think carefully before you post and use caution before disclosing any personal information. Please review the Terms for information on the rights that you grant to us in any content you choose to post in a forum.

Feedback, Questionnaires and Surveys

Our Services allows site visitors and customers to participate in surveys and questionnaires, which from time to time we may post on the Services. We also encourage our users to provide feedback to us about our Services. You are free to choose whether you participate in these activities. We may ask that, in addition to providing your responses, you also provide us with your contact information. In these instances, we use any personal information you choose to provide to us in connection with these activities for the purposes for which you submit the information.

We aggregate/de-identify information derived from survey and questionnaire information – with your personal information removed – for monitoring or improving the use and appeal of the Services (with no other obligation to you and, specifically, with no obligation to compensate you for these uses). You are not obligated to participate in any of these activities and, if you undertake these activities, you will have the ability to opt-out as provided below.

Third Party Content and Links

This privacy statement applies only to personal information collected by us. Our Services may contain content and links to third party websites that are not owned or controlled by Company. Company has no control over, does not review and is not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our Services and go to another site. During this process, another entity may collect personal information from you, and that collection is subject to the third party’s privacy policy/notice. Likewise, our content may be included on third parties’ web pages and web sites that are not associated with Company and over which we have no control.

Company is not responsible for the privacy practices of third party sites, and we encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personal information.

Data Security

We have put in place commercially-reasonable administrative, technical, and physical measures in an effort to prevent unauthorized access to or disclosure of personal information, and we take reasonable steps to secure and safeguard this Information against loss, theft, and unauthorized use, disclosure, or modification. With that said, there is no such thing as 100% security of the networks, servers, and databases we operate or that are operated on our behalf. For example, email sent to or from the Services may not be secure. Before submitting any personal information via the Site, please be aware of these inherent risks and understand that you do so at your own risk.

Data Retention

We keep your personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so in connection with your account, or as required by law (e.g., for tax, legal, accounting or other purposes), whichever is longer.

Your Choices

Depending on the functionality associated with the Services feature you are using, you may be able to update or delete certain of your personal information on the Services. We will take reasonable steps to make requested changes in our active databases. Note, however, that we may retain information that you have updated or deleted in backup systems or for internal or administrative purposes and for other reasons to the extent allowed by applicable law, such as to resolve disputes, troubleshoot problems and enforce our Terms of Use.

Any correction or deletion requests may be sent to [email protected].

If you no longer wish to receive marketing emails from us, you can opt out of these communications by clicking on the “unsubscribe” link included in those emails, or by contacting us at [email protected]. Please understand that you will not be allowed to opt-out of transactional notices or other legal and related notices concerning your relationship to the Services or your account, such as relating to your use of the Services, announcements, notices of changes to this Privacy Policy or our other terms, or similar administrative or transactional messages.

If Company offers and you choose to sign-up to communicate with us via text message, you may unsubscribe by replying "STOP."

You can also turn off push notifications in your device settings.

General Audience Site

This Services are not directed to children younger than the age of 18. We do not knowingly seek to collect or maintain personal information or other information from children younger than the age of 18. We will use commercially reasonable efforts to delete any personal information or other information later determined to be provided by a child younger than the age of 18. If you become aware that a minor has provided personal information through our Services, please email us at [email protected]. .

Changes to This Privacy Policy

To the extent allowed by applicable law, we reserve the right to alter, modify, update, add to, subtract from or otherwise change this Privacy Policy in our discretion at any time. When we make material changes to this Privacy Policy, we will notify you by posting the updated Privacy Policy on our website, and we will update the effective date at the end of this Privacy Policy. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. As this Privacy Policy may be modified from time-to-time, we encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and share personal information. Any changes will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified, and your continued use of the Service after the effective date of the revised Privacy Policy (or such other act as specified in the revised Privacy Policy) will constitute your consent to those changes to the fullest extent allowed by applicable law. We will not use your personal information in a manner materially different than promised at the time the information was collected without giving you the change to consent (which may be opt-out consent or which may occur through your continue use of the Services) to the new policy, as required.

 “Do Not Track” and Global Privacy Control Signals

Do Not Track

Please note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services that you visit. When you choose to turn on the “Do Not Track” setting in your browser, your browser will send a signal to websites, analytics providers, advertisement networks, plug-in providers, and other web service providers you encounter while browsing to stop tracking your activity.  To find out more about and set up “Do Not Track,” please visit 

Global Privacy Control

Global Privacy Control (“GPC”) is a technical specification in your browser settings that you can use to automatically inform websites of your privacy preferences with regard to third party online tracking.  To find out more about and set up GPC, please visit

Contact Us

If you have any questions about this Privacy Policy, the practices of the Services, or your dealings with the Services, please contact us at [email protected].

Verifying Your Requests

We will take reasonable steps to verify your identity based upon the information you provide and the type of request you are making.

When you exercise your right to delete and/or right to correct, we may ask that you provide us with information, beyond your full name, in order to verify your identity and fulfill your request. If we are unable to verify that the individual submitting the request is the same individual about whom we have collected information (or someone authorized by that individual to act on their behalf), we will not be able to process the request.


If you are an authorized representative submitting a request on a user’s behalf, please complete the applicable request per the instructions below. We will follow up to request a signed, written permission signed by the individual who is the subject of the request authorizing you to make the request on their behalf. The written permission must state your full legal name, the full legal name of the individual who is the subject of the request and needs to be clear about the permission granted.  In either case, please also indicate in your email the nature of your request. The consumer’s identity, in addition to your own, will need to be independently verified in order for us to be able to fulfill your request. We may also ask the consumer to directly confirm with us that they provided you permission to submit a request. Please keep in mind that if we do not receive adequate proof that you are authorized to act on the consumer’s behalf, we may deny the request.

Right to Delete

You have the right to request that we delete information we have collected from you. If you would like to exercise your right to delete, please submit your request at [email protected].

Please note that as part of the verification process, once you submit a request to delete, we may follow up and require you to confirm that you want your information deleted.

Right to Correct Inaccurate Information

You have the right to request that we correct inaccurate information we hold about you. If you would like to exercise your right to correct, please submit your request at [email protected].

Do Not Sell or Share

Consumers have the right to opt-out of the sharing of your Personal Information or Sensitive Personal Information to a third party for cross-context behavioral advertising (i.e., targeted advertising), whether or not for monetary or other valuable consideration. If you would like exercise your right to opt-out of sharing, please submit your request at [email protected]. Consumers also have the right to opt-out of the sale of your Personal Information or Sensitive Personal Information. If you would like to exercise your right to opt-out of sale, please submit your request at [email protected].

Data Retention

The Company retains all categories of Personal Information in this Privacy Policy for as long as reasonably necessary for each disclosed purpose outlined herein. We store personal information for as long as necessary for the purposes for which it was collected or for which you subsequently authorize it and otherwise to carry out the purposes described in this Privacy Policy.

The Company’s criteria for determining the period of time in which we will retain Personal Information also considers the time period reasonably necessary to: provide the Services to you; exercise the choices and rights you have requested; comply with our contractual obligations; enforce our terms for use of the Services; and comply with legal and regulatory requirements.

Data Reporting

Users Younger Than 18

The Company does not knowingly Sell or Share Personal Information of users younger than under 18 years of age.


This notice supplements our Privacy Policy and applies to individuals accessing the Services from South Africa, and to the extent that the Company processes personal information in South Africa. 

This notice has been prepared in accordance with the provisions of the South African Protection of Personal Information Act (POPIA). For purposes of this notice, a data subject may be either a natural person or a juristic person.

Purposes of processing and justifiable basis for processing: As explained above, we process personal information in various ways depending upon your use of our Services. We process personal information on the following legal bases: (1) with your consent, where required; (2) as is necessary to perform our agreement to provide you with the Services; (3) where it is necessary to comply with an obligation imposed by law; and (3) as may be necessary to pursue our legitimate interests or that of a third party.

Data subject rights: you may have the following rights as contained in POPIA:

1.      The right to establish whether we hold personal information about you and to request access to your personal information, which request may be subject to the grounds of refusal set out in the Promotion of Access to Information Act.

2.      The right to request, where necessary, the correction of inaccurate or incomplete personal information we hold about you.

3.      The right to request that we delete the personal information provided by you or obtained about you.

4.      The right to withdraw your consent to us processing your personal information at any time.

5.      The right to object, on reasonable grounds, to the processing of your personal information in certain limited circumstances, including where it is processed for purposes of direct marketing by means of unsolicited electronic communications.

6.      The right not to be subject to a decision which is based solely on the automated processing of your personal information which is intended to provide a profile of you.


Should you wish to exercise any of your rights, you are required to submit your request to [email protected].


Right to lodge a complaint: You have the right to lodge a complaint about our data collection and processing actions with the supervisory authority, namely the South African Information Regulator. The South African Information Regulator’s contact details and additional resources regarding the complaint process are available here: 

Transfers: Personal information we collect in South Africa may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities. In circumstances where the recipient entity is not subject to a law that requires the processing and protection of personal information in a manner similar to what is contained in POPIA, we will endeavor to ensure that the recipient is subject to binding corporate rules or a transfer agreement that provides for an adequate level of protection.

Laws authorizing or requiring the collection of personal information: We may be required to collect and process your personal information in order to comply with certain laws including the following:

1.      The Financial Intelligence Centre Act

2.      The Consumer Protection Act

3.      The Income Tax Act

4.      The Value-Added Tax Act

In most instances, you will be required to make your personal information available in order to receive the Services and the supply of the information is accordingly mandatory. In instances where it is voluntary, you will be informed accordingly.

Information Officer

For the processing of personal information taking place in South Africa, Coinflip South Africa (Pty) Limited has appointed and registered an information officer responsible for overseeing our compliance with the provisions of POPIA, whom you may contact [email protected] in case of any questions or concerns regarding the processing of your personal information.

Prevailing Language

In the event this document is available in multiple languages, the English version of these Terms represents the understanding of both Parties. Any other version is provided as a translation. In the event of conflict between the two versions, the English version shall be controlling.