Trying something new comes with many questions - especially in crypto. As a relatively novel technology, crypto can sometimes be challenging to wrap your head around. As a newcomer to the space, buying bitcoin or another cryptocurrency can be kind of scary because you want to make sure your money is safe.

At CoinFlip, we take our customer experience very seriously and want you to feel comfortable while buying crypto. That's why we have knowledgeable customer service representatives available 24/7 to take your call and answer any questions you may have.

We know that as a consumer, nothing can make or break your opinion of a company quite like your experience with the customer service department. Unfortunately, good customer service in the crypto space can be hard to come by. Some companies don't list any contact numbers and require you to send an email for assistance which means long wait times for your pressing question.

About CoinFlip's Award-Winning Customer Service

The CoinFlip crew noticed the lack of good customer service in the industry and set out to do something about it. We offer on-call customer support day and night and promise that a real person will answer the phone, usually within 15 seconds. Our Chicago-based team is knowledgeable on all things crypto and can answer any questions you may have.

Our support team serves thousands of customers monthly across the country by teaching them how to use CoinFlip ATMs, assisting with any errors, and explaining how crypto transactions work. Each support team member is a customer service pro with a mastery of all things CoinFlip - even winning an award for excellent customer service earlier this year!

We spoke to a few of CoinFlip's support team members to learn more about their love for crypto and their excitement for helping others get started on their crypto journey. Read on to get to know some of crypto’s greatest customer support team!

Get to Know CoinFlip Customer Support

Nick 

What is your favorite coin, and why? 

Dogecoin. It was the first crypto I mined myself, then lost my wallet info and missed out on a decent payout so it’s always bittersweet to think about. Always save your seed phrase! 

What excites you most about working in crypto? 

Learning more and more about the different use cases for crypto and blockchain technology in general. 

What is your favorite part about working for CoinFlip? 

The people, for sure. We span the spectrum from complete crypto newbies to blockchain experts. Getting to hear everyone’s different takes on the same topics is fascinating. 

What question do you get most often, and how do you answer it? 

“Did my transaction go through?” After reassuring our customer that it did, I get the opportunity to direct them to an online blockchain explorer, like blockchair.com, so they can track transactions themselves and get more comfortable with the blockchain. 

Oscar 

What is your favorite coin, and why? 

I first learned about Bitcoin after reading about the pizza story years ago and since then I’ve been excited about the investment possibilities.  

What excites you most about working in crypto?  

The constant change. As the industry continues to be regulated, adapting to those changes can be exciting.  

What is your favorite part about working for CoinFlip? 

Working with my colleagues. There are so many hardworking and talented individuals who I have been privileged to learn from.  

What question do you get most often, and how do you answer it? 

“How do I get started?” Many of our customers are new to crypto and in many cases very frustrated over their experiences with other companies. I walk them through the entire purchase or sell process step by step and send them on their way after a successful transaction. 

Mark 

What is your favorite coin, and why? 

Bitcoin. Can’t beat the king.  

What excites you most about working in crypto? 

Learning more about the underlying technology. I find blockchains to be endlessly fascinating. A little over my head, but very fascinating.  

What is your favorite part about working for CoinFlip? 

I’ve been doing customer support for nearly 20 years. I dig having the opportunity to continue doing a job I love, while learning the ins and outs of a newish industry.  

What question do you get most often, and how do you answer it? 

"What is a crypto wallet?" Many of our customers aren't crypto experts. I'm new to crypto myself! One of the bonuses of doing this job is continuously learning new things and passing that knowledge onto our customers.

Contact Us!

Do you have some questions for CoinFlip's customer support team? Give us a call at (773) 800-0106 or send us an email at [email protected].